Refund & Return Policy
Because our pieces are made with care and often customized, we follow a straightforward returns policy:
Personal Preference
We do not accept returns or refunds for reasons of personal preference, such as not liking a color, finish, or style once received.
Damaged or Defective Items
We do accept a return or replacement if a product arrives damaged or defective, reported within 24 hours of delivery.
Mandatory Unboxing Video Requirement
To claim a damage-related return, the customer must upload an uncut, unedited unboxing video showing the package being opened from the very first seal to the product inside.
This video is mandatory, and claims without one cannot be processed, as it’s the only way we can verify the damage occurred in transit and not afterward.
Reporting Window & Claim Process (Within 24 Hours)
Damage claims must be reported to us within 24 hours of delivery, along with the uncut unboxing video and order number, at orders@kiandkahomes.com.
Once a claim is verified, we will offer a replacement or refund, at our discretion, processed within 5–7 business days.